Shipping Policy
Thank you for shopping with us! We’re committed to getting your order to you as quickly and safely as possible.
Processing Times
- Orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During busy periods, processing times may be slightly longer.
Delivery
Estimated delivery times:
- Standard Delivery: 2–5 business days
- Express Delivery: 1–2 business days (where available)
Delivery times are estimates only and may vary due to courier delays or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before you complete your purchase.
We may occasionally offer free shipping promotions, which will be clearly advertised on our website.
Order Tracking
Where available, tracking information will be sent to you via email once your order has been dispatched.
Delivery Delays
While we aim to deliver all orders within the estimated timeframes, unexpected delays may occur due to factors outside our control, such as severe weather, courier disruptions, or peak delivery periods.
Incorrect Shipping Address
Please ensure your delivery address is correct before placing your order. We cannot be responsible for orders delayed or lost due to incorrect or incomplete address information provided at checkout.
Lost or Missing Parcels
If your parcel has not arrived within the expected delivery timeframe, please contact us within 14 days of the expected delivery date. We will work with the courier to investigate and resolve the issue as quickly as possible.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery. Please include your order number along with photos of the damaged item(s) and packaging so we can assist you promptly with a replacement or refund where appropriate.
Contact Us
If you have any questions about your order or our shipping policy, please contact us. We’re always happy to help.